Welcome. This Privacy Policy explains how thePLAhaus (“we”, “our”, “us”) collects, uses, shares, and protects personal information when you visit our online store and purchase our 3D printed accessories for collectible dolls.

Information we collect. When you place an order or contact us we collect the personal information needed to process your request. This typically includes your name, billing and shipping address, email address, phone number, and order details. We may also collect payment information through our payment processors, and non-identifying technical data like IP address and browser type.

How we collect information. We collect information you give us directly when you place an order, send a message, sign up for updates, or participate in promotions. We also collect certain information automatically when you use our website, such as device data and analytics information collected by cookies and similar technologies.

Why we collect information. We use your information to process and fulfill orders, handle payments, provide customer support, respond to messages, ship products, send order updates, and to communicate about promotions when you opt in. We also use basic analytics to improve our website, product listings, and customer experience.

Payment processing. We do not store full payment card data on our servers. Payment transactions are handled by third-party payment processors and marketplaces, such as Etsy or the payment provider you see at checkout. These third parties collect and process payment information according to their own privacy and security practices.

Order fulfillment and shipping. We share necessary order and shipping information with carriers and fulfillment partners to deliver your purchase. This includes name, shipping address, and any contact number you provide so the carrier can deliver your package.

Third parties and service providers. We share information with vendors who help run our business, including payment processors, shipping carriers, analytics providers, advertising platforms, and marketplace platforms. We require these partners to maintain reasonable security and to use your data only to provide services to us.

Marketplaces and messaging. If you contact us or purchase through a marketplace like Etsy, the marketplace may share contact or order data with us and may also act as a data controller for certain processing. Please review the marketplace’s privacy policy in addition to this policy.

Cookies and similar technologies. We use cookies and similar tracking technologies to provide basic site functionality, remember preferences, and analyze site usage. You can set your browser to refuse cookies, but some features of the site may then be limited.

Email communications and marketing. If you sign up for email updates we will send you order confirmations and, where you consent, promotional emails about new products and sales. You can unsubscribe from marketing emails at any time using the link in the email or by contacting us directly.

How long we keep your data. We retain order and contact information for as long as necessary to fulfill the purposes listed above, to comply with legal obligations, and to resolve disputes. If you ask us to delete your data, we will act in accordance with applicable law and keep only what is required for recordkeeping or legal compliance.

Children’s privacy. Our products are decorative collectibles and not intended for young children. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under the applicable age without verified parental consent, we will delete it promptly.

Your rights and choices. Depending on where you live you may have rights to access, correct, delete, or restrict use of your personal information. Residents of certain jurisdictions also have the right to opt out of some uses or to request a copy of the data we hold about them. To exercise your rights, contact us using the contact details below.

International transfers. Our business and service providers may be located in countries outside your own. When we transfer personal information across borders we implement reasonable safeguards in accordance with applicable law to protect your data.

Security. We use commercially reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a data incident affects your personal information we will act in line with legal requirements and inform affected individuals when required.

Analytics and advertising. We may use analytics tools and advertising platforms to understand how customers use our site and to deliver relevant product recommendations and ads. These third parties may set cookies or similar technologies and collect information about your use of our site and other sites. You can manage many ad preferences through the advertising platforms themselves.

Social media. If you interact with us on social media, the social platform may share information with us or publicly display your interaction. Social platforms operate under their own privacy policies and controls.

Links to other sites. Our site and listings may contain links to third-party websites and marketplaces. This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any site you visit.

Changes to this policy. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes we will post the updated policy on our site with a revised effective date.

Contact us. If you have questions, requests, or concerns about your personal information or this policy, please contact us via the contact form on our store page or by email at support@theplahaus.com. We will respond as required by applicable law.

Last updated: October 10, 2025.